Skip what I asked (post erased) checking with devs, per my comment in the ticket, I think this may be a bug on our part and in any event works fine with no quotes in 1.4.x so ... (don't know about 1.2)

ip-rob,

give that it works on 1.4 but not on 1.6, it may be worth pursuing with them anyhow in case it really is a bug. There may be dialplan out there that worked and is now broken. They may claim it was always a bug to do that or maybe not. For our case, I've chosen to remove the quotes and I think it is fine but as a general Asterisk issue, from what you have uncovered, it is worth at least bringing up with them.

the quotes around the system() call were removed. Is it still failing? If so, has there been any attempt at manipulating the format of the System() call to see if there is something we could produce that would work around the issue?

to the person who solved the issue:
i have the same problem with asterisk 1.6.2.4
could you tell me which file i should edit and at which point to make it work?
thanks

it's not working?

or it's not working when called form an ExecIf?

If just the latter, as mentioned in the ticket, we can change how we call it if need be if the issue is a general issue and we resolve it down to not working when called by ExecIf, until we get to root cause of why in that scenario.

ip-rob,

but my question is does the faxprocess.pl work when called just from a a System call?

In other words, if we change the dialplan to this, would it work:

exten => h,n,GotoIf($["${FAX_RX_EMAIL}" != ""]?noemail)
exten => h,n,System(fax-process.pl command here)
exten => h(noemail),MacroExit()

or something like that...

ip-rob could you please tell which files and how exactly to modify to make it work?
thanks a lot

For those of you who this is failing...

can you try the following patch:

functions.inc.php in fax module:

Index: functions.inc.php
===================================================================
--- functions.inc.php   (revision 9055)
+++ functions.inc.php   (working copy)
@@ -265,7 +265,8 @@
     }
     $exten = 'h';
                $ext->add($context, $exten, '', new ext_gotoif('$["${FAXSTATUS:0:6}" = "FAILED"]', 'failed'));
-    $ext->add($context, $exten, 'process', new ext_execif('$["${FAX_RX_EMAIL}" != ""]','system','${ASTVARLIBDIR}/bin/fax-process.pl --to ${FAX_RX_EMAIL} --from "'.$sender_address['0'].'" --dest "${FROM_DID}" --subject "New fax from ${URIENCODE(${CALLERID(name)})} ${URIENCODE(<${CALLERID(number)}>)}" --attachment fax_${URIENCODE(${CALLERID(number)})}.pdf --type application/pdf --file ${ASTSPOOLDIR}/fax/${UNIQUEID}.tif'));
+    $ext->add($context, $exten, 'process', new ext_gotoif('$["${FAX_RX_EMAIL}" = ""]','end'));
+    $ext->add($context, $exten, '', new ext_system('${ASTVARLIBDIR}/bin/fax-process.pl --to ${FAX_RX_EMAIL} --from "'.$sender_address['0'].'" --dest "${FROM_DID}" --subject "New fax from ${URIENCODE(${CALLERID(name)})} ${URIENCODE(<${CALLERID(number)}>)}" --attachment fax_${URIENCODE(${CALLERID(number)})}.pdf --type application/pdf --file ${ASTSPOOLDIR}/fax/${UNIQUEID}.tif'));
 
          $ext->add($context, $exten, 'end', new ext_macro('hangupcall'));
     $ext->add($context, $exten, 'failed', new ext_noop('FAX ${FAXSTATUS} for: ${FAX_RX_EMAIL} , From: ${CALLERID(all)}'),'process',101);

kartaka,

can you paste a few lines before and after that warning so we can see where it came from please.

kartaka,

it would still be very helpful for you to provide us with more lines of your warning above (which should still be available in the log file).

The new module was a 'workaround' to the issue suspected to be an Asterisk issue but true resolution has not been determined.

Your message above is a real issue and we would like to know where it came from so we can determine what is providing bad syntax which may also point to root cause of the other issue.

I'm glad that your fax is working but please go dig up that information requested and provide it to us so we can see what that was about and determine if it was relate or another un-reported bug.

Thanks.

thanks for staying on top of this. We'll probably leave the code as is in FreePBX for quite some time as it will take a long time for that bug to works its way out of installed Asterisk systems and the current dialplan works just fine, one extra instruction isn't going to hurt anything :)