OK, first look in your /etc/asterisk/extensions_additional.conf for the presence of the string 'cidlookup_3'.

If found, then check your database, do this in a shell:
mysql -uasteriskuser -pamp109, then type use asterisk, then type select cidlookup_id,description,sourcetype from cidlookup;

You should get something like:

+--------------+--------------+------------+
| cidlookup_id | description  | sourcetype |
+--------------+--------------+------------+
|            3 | Intern-koll  | internal   |
|            4 | Egen databas | mysql      |
|            5 | TestHTTP     | http       |
+--------------+--------------+------------+

Then check which one of your incoming routes use cidlookup by select * from cidlookup_incoming;
You should get something like:

+--------------+------------+-------------+
| cidlookup_id | extension  | cidnum      |
+--------------+------------+-------------+
|            4 | 040123456  |             |
|            4 | 7777       |             |
|            3 | 0197614518 |             |
+--------------+------------+-------------+
10 rows in set (0.00 sec)

Note the cidlookup_id, that tells incoming route to use the cidlookup_id in the cidlookup table to detect what source to use for cidlookup. If those does not match you get the error you are seeing.
Post the outcome of your selects here and I will trace it from there.
Please, remember, mask of any phone numbers with X or bogus numbers before you post them here.

OK, so if you remove "CID Lookup Source" the system runs OK?

OK, to clean up the leftover do this with mysql: delete from cidlookup_incoming where cidlookup_id = '1';.

Then you can setup a new CID Lookup Source and add it to your inbound routes.

All config files are generated by FreePBX and are stored in /etc/asterisk.
The MySQL database contains all settings for how to generate the .conf file.

After you have removed the entries from the database you should go into FreePBX and save some settings to trigger the Apply configurations so that FreePBX generate new config files.

After that check the extensions_additional.conf if you have any leftover cidlookup settings

Those entries are OK. Now you can add a new CallerID Lookup Source and add it to one of your Inbound routes and it will work.

Hi,

I'm experiencing the same problem with my setup. Fresh installation with 2.5.3 then upgraded to 2.6 through the tool. Everything is working except the caller id.
Followed instructions above. Everything looks normal, it is just not working.
Can you help?

thanks
Sam

mysql> select cidlookup_id,description,sourcetype from cidlookup;
+--------------+-------------+------------+
| cidlookup_id | description | sourcetype |
+--------------+-------------+------------+
| 1 | cnam | internal |
| 2 | cnampikarde | http |
+--------------+-------------+------------+
2 rows in set (0.01 sec)

mysql> select * from cidlookup_incoming;
+--------------+-------------+--------------+
| cidlookup_id | extension | cidnum |
+--------------+-------------+--------------+
| 2 | 1904507xxxx | |
| 2 | 1904507xxxx | |
| 2 | 1904596xxxx | |
| 2 | 1718475xxxx | +1904962xxxx |
+--------------+-------------+--------------+

the values are good, i masked the numbers manually with xxxx.

[cidlookup]
include => cidlookup-custom
exten => cidlookup_1,1,LookupCIDName
exten => cidlookup_1,n,Return()
exten => cidlookup_2,1,Set(CALLERID(name)=${CURL(http://MYDOMAIN.net:80/cid.aspx?number=${CALLERID(num)})})
exten => cidlookup_2,n,Return()
exten => cidlookup_return,1,LookupCIDName
exten => cidlookup_return,n,Return()
; end of [cidlookup]

cidlookup_1 is a dummy, cidlookup_2 is the one that will work.

[ext-did]
include => ext-did-custom
include => ext-did-0001
include => ext-did-0002
exten => fax,1,Goto(ext-fax,in_fax,1)

(I dont see ext-did-custom in any file)

[ext-did-0001]
include => ext-did-0001-custom
exten => fax,1,Goto(ext-fax,in_fax,1)
exten => 1718475xxxx/+1904962xxxx,1,Set(__FROM_DID=${EXTEN})
exten => 1718475xxxx/+1904962xxxx,n,Gosub(cidlookup,cidlookup_2,1)
exten => 1718475xxxx/+1904962xxxx,n,Gosub(app-blacklist-check,s,1)
exten => 1718475xxxx/+1904962xxxx,n,ExecIf($[ "${CALLERID(name)}" = "" ] ,Set,CALLERID(name)=${CALLERID(num)})
exten => 1718475xxxx/+1904962xxxx,n,Set(__CALLINGPRES_SV=${CALLINGPRES_${CALLINGPRES}})
exten => 1718475xxxx/+1904962xxxx,n,SetCallerPres(allowed_not_screened)
exten => 1718475xxxx/+1904962xxxx,n,Goto(disa,1,1)

; end of [ext-did-0001]

[ext-did-0002]
include => ext-did-0002-custom
exten => fax,1,Goto(ext-fax,in_fax,1)
exten => 1718475xxxx,1,Set(__FROM_DID=${EXTEN})
exten => 1718475xxxx,n,Gosub(app-blacklist-check,s,1)
exten => 1718475xxxx,n,ExecIf($[ "${CALLERID(name)}" = "" ] ,Set,CALLERID(name)=${CALLERID(num)})
exten => 1718475xxxx,n,Set(__CALLINGPRES_SV=${CALLINGPRES_${CALLINGPRES}})
exten => 1718475xxxx,n,SetCallerPres(allowed_not_screened)
exten => 1718475xxxx,n,Goto(ext-group,605,1)
exten => 1904507xxxx,1,Set(__FROM_DID=${EXTEN})
exten => 1904507xxxx,n,Gosub(cidlookup,cidlookup_2,1)
exten => 1904507xxxx,n,Gosub(app-blacklist-check,s,1)
exten => 1904507xxxx,n,ExecIf($[ "${CALLERID(name)}" = "" ] ,Set,CALLERID(name)=${CALLERID(num)})
exten => 1904507xxxx,n,Set(__CALLINGPRES_SV=${CALLINGPRES_${CALLINGPRES}})
exten => 1904507xxxx,n,SetCallerPres(allowed_not_screened)
exten => 1904507xxxx,n,Goto(ext-group,601,1)
exten => 1904507xxxx,1,Set(__FROM_DID=${EXTEN})
exten => 1904507xxxx,n,Gosub(cidlookup,cidlookup_2,1)
exten => 1904507xxxx,n,Gosub(app-blacklist-check,s,1)
exten => 1904507xxxx,n,ExecIf($[ "${CALLERID(name)}" = "" ] ,Set,CALLERID(name)=${CALLERID(num)})
exten => 1904507xxxx,n,Set(__CALLINGPRES_SV=${CALLINGPRES_${CALLINGPRES}})
exten => 1904507xxxx,n,SetCallerPres(allowed_not_screened)
exten => 1904507xxxx,n,Goto(ext-group,600,1)
exten => 1904596xxxx,1,Set(__FROM_DID=${EXTEN})
exten => 1904596xxxx,n,Gosub(cidlookup,cidlookup_2,1)
exten => 1904596xxxx,n,Gosub(app-blacklist-check,s,1)
exten => 1904596xxxx,n,ExecIf($[ "${CALLERID(name)}" = "" ] ,Set,CALLERID(name)=${CALLERID(num)})
exten => 1904596xxxx,n,Set(__CALLINGPRES_SV=${CALLINGPRES_${CALLINGPRES}})
exten => 1904596xxxx,n,SetCallerPres(allowed_not_screened)
exten => 1904596xxxx,n,Goto(ext-group,604,1)
exten => 904421xxxx,1,Set(__FROM_DID=${EXTEN})
exten => 904421xxxx,n,Gosub(app-blacklist-check,s,1)
exten => 904421xxxx,n,ExecIf($[ "${CALLERID(name)}" = "" ] ,Set,CALLERID(name)=${CALLERID(num)})
exten => 904421xxxx,n,Set(__CALLINGPRES_SV=${CALLINGPRES_${CALLINGPRES}})
exten => 904421xxxx,n,SetCallerPres(allowed_not_screened)
exten => 904421xxxx,n,Goto(from-did-direct,1904421xxxx,1)

Execute from a shell the following:
http://MYDOMAIN.net:80/cid.aspx?number=123456789

Where 123456789 is a number that you want to lookup. What is the output?

When you upgraded FreePBX did you upgrade Asterisk as well?

There is no issue with CallerID in 2.6 that we know of.
Bowskill, if you have read the thread and follow some of the suggestions that I have made and you still have an issue, please provide more details of your setup.

What version of Asterisk?
What version of FreePBX?
How have you set up the CallerID Lookup?
Is it Internal, MySQL or http?
Provide an Asterisk CLI with at least verbose lever 3

After that we might be able to help you.

I dug a bit deeper into this on my system. Whenever there is a configuration reload in FreePBX it recreates the extensions_additional.conf file. Even when there are http cid lookup sources, their respective extensions are not being created under [cidlookup].

So my [cidlookup] looks like this:

[cidlookup]
include => cidlookup-custom
exten => cidlookup_return,1,LookupCIDName
exten => cidlookup_return,n,Return()
; end of [cidlookup]

Then whenever asterisk tries to do a caller lookup it cant find the extension (eg: cidlookup_5). I get errors in the log file and the call is not answered. So I manually change the section to look like this:

[cidlookup]
include => cidlookup-custom
exten => Noop(Using CallerID ${CALLERID(all)})
exten => cidlookup_5,1,Set(CALLERID(name)=${CURL(192.168.2.2:80/intranet/phonesearchpabx.asp?number=${CALLERID(num)})})
exten => cidlookup_5,n,Return()
exten => cidlookup_return,1,LookupCIDName
exten => cidlookup_return,n,Return()
; end of [cidlookup]

Then do a dialplan reload and http cidlookups start to work again and the calls are answered.

This is a dangerous fix because if I inadvertantly do any other change that rebuilds the extensions_additional.conf file then the [cidlookup] gets overwritten and the extensions are lost and my system is not going to answer calls again.

Hope someone can fix this in FreePBX.

see #3979 to try to gather more info on this.